To become a Six Sigma Green Belt, you must learn that a process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, \u201cif the process is right, the results will take care of themselves.\u201d By Six Sigma standards, a \u201cright process\u201d is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization\u2019s customers and other stakeholders, their needs, and the business processes meant to fulfill those needs.<\/p>\n
A thorough analysis of the existing business processes \u2013 and the products and services they churn out \u2013 is the first step in Six Sigma projects. As a Six Sigma Green Belt, you need to listen to the \u201cvoice of the customer\u201d to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyze process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback.<\/p>\n