IT User Support Specialist Career Course

Curriculum

CompTIA FC0-U61: IT Fundamentals (2 weeks)

Module 1 – IT Concepts and Terminology
Module 1 Notes
0.1 Instructor Intro
1.1 Compare and Contrast Notational Systems
1.1 Compare and Contrast Notational Systems Demo
1.2 Compare and Contrast Fundamentals Data Types and Their Characteristics
1.3 Illustrate the Basics of Computing and Processing
1.4 Explain the Value of Data and Information
1.5 Compare and Contrast Common Units of Measures
1.5 Compare and Contrast Common Units of Measures Demo
1.6 Explain the Troubleshooting Methodology

Module 2 – Infrastructure
Module 2 Notes
2.1 Classify Common Types of Input-Output Device Interfaces
2.2 Given a scenario, set up & install Common Peripheral Devices to a PC
2.2 Given a scenario, set up & install Common Peripheral Devices to a PC Demo
2.3 Explain the Purpose of Common Internal Computing Components
2.4 Compare & Contrast Common Internet Service Types-
2.5 Compare & Contrast Storage Types
2.6 Compare & Contrast Common Computing Devices & Their Purposes
2.7 Explain Basic Networking Concepts
2.7 Explain Basic Networking Concepts Demo
2.7 Explain Basic Networking Concepts Part 2
2.7 Explain Basic Networking Concepts Part 3
2.7 Explain Basic Networking Concepts Part 4
2.8 Given a scenario Install, Configure & Secure a Basic Wireless Network
2.8 Given a scenario Install, Configure & Secure a Basic Wireless Network Demo

Module 3 – Applications and Software
Module 3 Notes
3.1 Explain the Purpose of Operating Systems
3.1 Explain the Purpose of Operating Systems Demo
3.2 Compare & Contrast Components of an Operating System
3.2 Compare & Contrast Components of an Operating System Demo
3.3 Explain the Purpose & Proper Use of Software
3.4 Explain Methods of Application Architecture & Delivery Models
3.5 Given a Scenario Configure & Use Web Browsers
3.5 Given a Scenario Configure & Use Web Browsers FireFox
3.5 Given a Scenario Configure & Use Web Browsers Demo Chrome
3.5 Given a Scenario Configure & Use Web Browsers Demo Edge
3.6 Compare & Contrast General Application Concepts & Uses

Module 4 – Software Development
Module 4 Notes
4.1 Compare & Contrast Programming Language Categories-
4.2 Given a Scenario Use Programming Organizational Techniques & Interpret Logic-
4.3 Explain the Purpose & Use of Programming Concepts-
4.3 HTML Demo

Module 5 – Database Fundamentals
Module 5 Notes
5.1 Explain Database Concepts and the Purpose of Databases
5.2 Compare and Contrast Various Database Structures
5.3 Summarize Methods Used to Interface with Databases
5.3 Summarize Methods Used to Interface with Databases Demo

Module 6 – Security
Module 6 Notes
6.1 Summarize Confidentiality, Integrity, and Availability Concerns
6.2 Explain Methods to Secure Devices and Best Practices
6.3 Summarize Behavioral Security Concepts
6.4 Compare & Contrast Authentication, Authorization, Accounting, & Repudiation Concepts
6.5 Explain Password Best Practices
6.6 Explain Common Uses of Encryption
6.7 Explain Business Continuity Concepts
6.8 Takeaways-
6.9 ITF Fundamentals Conclusion

 

Business Fundamentals with AI by ChatGPT (1 Week)

Module 1 – ChatGPT Fundamentals
1.1 Course Welcome
1.2 Instructor Introduction
1.3 Download Course Resources
1.4 ChatGPT Fundamentals
1.5 What is ChatGPT
1.6 Use Cases for ChatGPT
1.7 Role of ChatGPT
1.8 Future of ChatGPT
1.9 ChatGPT Statistics, Facts & Trends
1.10 Limitations
1.11 What is a Chatbot
1.12 Understanding AI-ML
1.13 Demonstration – Tools to Use with ChatGPT
1.14 Business Benefits
1.15 Whiteboard – How it all works
1.16 Demonstration – How to Get Started with ChatGPT
1.17 Demonstration – Example Prompts
1.18 Discussion – ChatGPT Performance Issues
1.19 Module Summary

Module 2 – ChatGPT Prompt Demonstrations
2.1 ChatGPT Prompt Demonstrations
2.2 What is a Prompt
2.3 Best Practices For Writing Prompts
2.4 Prompt Demonstration – Asking Questions
2.5 Prompt Demonstration – Top Ten Lists
2.6 Prompt Demonstration – Long Form Docs
2.7 Prompt Demonstration – Complex Form and Code
2.8 Prompt Demonstration – Feedback
2.9 Prompt Demonstration – Content Modification
2.10 Prompt Demonstration – Instruction Generation
2.11 Prompt Demonstration – Information Extraction
2.12 Prompt Demonstration – Writing Computer Code
2.13 Prompt Demonstration – Solving Math Problems
2.14 Prompt Demonstration – Create YT Video Outline
2.15 Prompt Demonstration – Write a Blog Article
2.16 Prompt Demonstration – SEO Keywords
2.17 Comparing Google Bard vs ChatGPT
2.18 Module Summary
2.19 Course Closeout

 

CompTIA A+ 220-1101 (Core 1) (3 Weeks)

Module 1 – Devices, Setups, and Installs
1.1 Introduction to the Course, Meet the Instructor
1.2 Appropriate Safety Procedures
1.3 PC Components
1.4 Guidlines for PC Disassembly
1.5 Motherboards
1.6 CPU Sockets
1.7 PCI Bus
1.8 Storage Bus (SATA and IDE)
1.9 Discussing PC Components
1.10 Common Connection Interfaces
1.11 Wired and Wireless Connection Standards
1.12 Install Peripheral Devices
1.13 Guidlines and Discussion for Installing Peripheral Devices

Module 2 – Displays and Multimedia Devices
2.1 Displays and Multimedia
2.2 Display Device Connections and Cables
2.3 Discussing Display Device Installation and Configuration
2.4 Troubleshoot Display Devices
2.5 Guidelines for Troubleshooting Display Devices
2.6 Discussing Display Device Troubleshooting
2.7 Install and Configure Multimedia Devices
2.8 Discussing Multimedia Device Installation and Configuration

Module 3 – Supporting Multiple Drive Types
3.1 Supporting Multiple Drive Types and Memory
3.2 Memory Types
3.3 RAM Types
3.4 Memory Modules
3.5 DIMM and SO-DIMM Technologies
3.6 Parity and ECC RAM
3.7 Memory Compatibility Issues
3.8 Discussing System Memory Installation
3.9 Install and Configure Mass Storage Devices
3.10 Storage Adapters and Cables
3.11 Solid State Drives
3.12 Guidlines for Installing Mass Storage Devices
3.13 Discussing Mass Storage Device Installation and Configuration
3.14 Install and Configure Removable Storage
3.15 Discussing Removable Storage Device Istallation and Configuration
3.16 Configure RAID
3.17 RAID Configuration Options
3.18 Discussing RAID Configuration
3.19 Troubleshoot Storage Devices
3.20 Boot Failures
3.21 Discussing Storage Device Troubleshooting

Module 4 – Accounting for CPUs and Internal Components
4.1 Install Upgrade CPUs
4.2 Multiprocessing and Multicore Processors
4.3 Discussing CPU Upgrades
4.4 Configure and Update BIOS UEFI
4.5 Discussing BOIS-UEFI Configuration and Updates
4.6 Install Power Supplies
4.7 Discussing Power Supply Installation
4.8 Troubleshoot Internal System Components
4.9 POST and Boot Problems
4.10 Boot Troubleshooting and Log Entries
4.11 Motherboard Component Problems
4.12 Discussing System Component Troubleshooting

Module 5 – All About Network Theories
5.1 Wired Networks
5.2 Common Ethernet Network Implementations
5.3 Taps and Mirrors
5.4 Discussing Wired Networks
5.5 Network Hardware Devices
5.6 Switches
5.7 Power Over Ethernet
5.8 Discussing Network Hardware Devices
5.9 Wireless Networks
5.10 Access Points and Wireless Network Modes
5.11 Discussing Wireless Networks
5.12 Internet Connection Types
5.13 Wireless Internet Service Providers WISP
5.14 Discussing Internet Connection Types
5.15 Network Configuration Concepts
5.16 The TCIP-IP Protocol Suite
5.17 Internet Protocol and IP Addressing
5.18 Public and Private IP Addresses
5.19 IPv6
5.20 Discussing Network Configuration Concepts
5.21 Network Services
5.22 DNS
5.23 Dynamic and Static IP Configurations
5.24 DNS Records MX and A
5.25 Web Servers and HTTP-HTTPS
5.26 Discussing Network Services

Module 6 – Network Operations and Diagnostics
6.1 Configuring and Troubleshooting Networks
6.2 Network Connections in Windows
6.3 Install and Configure SOHO Networks
6.4 Configure SOHO Network Security
6.5 Firewalls
6.6 Port Fowarding and Port Triggering
6.7 Windows Firewall
6.8 Network Security and Embedded Appliances
6.9 Configure Remote Access
6.10 Discussing Remote Access Configuration
6.11 Troubleshoot Network Connections
6.12 IP Configuration Issues
6.13 Routing Issues
6.14 Discussing Network Connection Troubleshooting

Module 7 – Cloud and Virtualization Computing
7.1 Configure Client-Side Virtulaization
7.2 Hypervisors
7.3 Processor Support and Resource Requirements
7.4 Virtual Networks
7.5 Client-Side Virtualization
7.6 Cloud Computing Concepts
7.7 Internal and External Shared Resources
7.8 Cloud Service Options
7.9 Virtual Desktops
7.10 Software-Defined Networking (SDN)
7.11 Discussing Cloud Computing Concepts

Module 8 – Laptop Features and Troubleshooting
8.1 Use Laptop Features
8.2 Expansion Options
8.3 Discussing Laptop Features
8.4 Install and Configure Laptop Hardware
8.5 Discussing Laptop Hardware Installation and Configuration
8.6 Troubleshoot Common Laptop Issues
8.7 Discussing Troubleshooting Common laptop Issues

Module 9 – Syncing and Setup of Mobile Devices
9.1 Syncing and Setup of Mobile Devices
9.2 Connect and Configure Mobile Devices
9.3 Configure Mobile Device Network Connectivity
9.4 Mobile VPN Configuration
9.5 Email Configuration Options
9.6 Discussing Mobile Device Network Connectivity Configuration
9.7 Support Mobile Apps
9.8 Discussing Mobile App Support

Module 10 – All Things Printing
10.1 All Things Printing
10.2 Discussing Laser Printer Maintenance
10.3 Maintain Inkjet Printers
10.4 Discussing Inkjet Printer Maintenance
10.5 Maintain Impact, Thermal, and 3D Printers
10.6 Discussing Impact, Thermal, and 3D Printer Maintenance
10.7 Install and Configure Printers
10.8 Discussing Printer Installation and Configuration
10.9 Troubleshoot Print Device Issues
10.10 Install and Configure Imaging Devices
10.11 Discussing Device Installation and Configuration

Module 11 – Resources and Testing
11.1 Introduction to Resources and Testing
11.2 Resources and Testing
11.3 Joining a Domain with Windows 10
11.4 Boot Order and BIOS
11.5 Virtual Machine Install & Configure
11.6 PC Teardown
11.7 Exploring the Laptop
11.8 Install Windows 10 Demonstration

 

CompTIA A+ 220-1102 (Core 2) (3 Weeks)

Module 1 – Operating System Management
1.1 Introduction to the Course, Meet the Instructor
1.2 Identify Common Operating Systems
1.3 Microsoft Windows
1.4 Work and Education Features
1.5 Windows System Limits
1.6 Apple Operating Systems
1.7 Linux Disk and File Management
1.8 Discussing OS Types
1.9 Use Windows Features and Tools
1.10 Administrative Tools
1.11 Manage Files in Windows
1.12 System Hierarchies
1.13 File Attributes
1.14 Discussing Windows Features and Tools
1.15 Manage Disks in Windows
1.16 Discussing File Management in Windows
1.17 The Windows Disk Management Console
1.18 Discussing Windows Disk Management
1.19 Manage Devices in Windows
1.20 Device Manager
1.21 Discussing Windows Device Manager

Module 2 – Configuring and installing the OS
2.1 Configuring and Installing the OS
2.2 Installation Boot Methods
2.3 Disk Formatting and Partitioning
2.4 Networking Considerations
2.5 Post Installation Tasks
2.6 OS Installation Types
2.7 Unattended Installations
2.8 Maintain OSs
2.9 OS Updates
2.10 Anti-Malware Updates
2.11 Scheduled Backups
2.12 Task Schedulers part 1
2.13 Task Schedulers part 2
2.14 Install Windows 10 Demonstration
2.15 Discussing OS Maintenance

Module 3 – Tools to Troubleshoot and Maintain the OS
3.1 Install and Manage Windows Applications
3.2 Windows OS Tools
3.3 Application and Print Services
3.4 Task Manager
3.5 Manage Windows Performance
3.6 Windows Performance Management Tools
3.7 Troubleshoot Windows
3.8 Event Viewer
3.9 The System Configuration Utility
3.10 Troubleshooting Tips Boot Process
3.11 Troubleshooting Tips for Windows System Issues
3.12 Blue Screens and Spontaneous Shutdowns
3.13 Troubleshooting Tips for File and Memory Corruption
3.14 Safe Boot
3.15 System Repair Disc
3.16 System Restore
3.17 Guidelines for Troubleshooting Windows Issues

Module 4 – Network Management Tools
4.1 Network Management Tools
4.2 Network Connectivity
4.3 IP Addressing and Connection Types
4.4 Proxy Settings
4.5 Windows Client Configuration
4.6 Location Services
4.7 Firewalls
4.8 Network Troubleshooting
4.9 Remote Desktop Tools
4.10 Desktop Management and Remote Monitoring Tools
4.11 Disscussion Topics

Module 5 – Sharing Resources and Wrights Management
5.1 Sharing Resources and Wrights Management
5.2 User Group Accounts
5.3 Local Secutity Policy
5.4 SSO and Credential Manager
5.5 Workgroups and Homegroups
5.6 Network and Sharing Center
5.7 Network Share Configuration
5.8 NTSF File and Folder Permissions
5.9 Configure Active Directory Accounts and Policies
5.10 Domain Membership and Group Policy Objects
5.11 Basic AD Functions
5.12 Account Locks and Password Resets

Module 6 – Threats and Security Measures
6.1 Threats and Security Measures
6.2 Logical Security Concepts
6.3 Encryption
6.4 PKI and Certificates
6.5 Execution Control
6.6 NAC
6.7 Discussing Logical Decurity Concepts
6.8 Threats and Vulnerablilities
6.9 Types of Password Attacks
6.10 Discussing Threats and Vulnerabilities
6.11 Physical Security Controls
6.12 Discussing Physical Security Measures

Module 7 – Policies to Protect Data
7.1 Policies to Protect Data
7.2 Implement Security Best Practices
7.3 Guidlines for Implementing Security Best Practices
7.4 Discussing Security Best Practices Implementation
7.5 Implement Data Protection Policies
7.6 ACLs and Directory Permissions
7.7 Full Disk Encryption
7.8 Guildlines for Implementing Data Protection Policies
7.9 Discussing Data Protection Policies
7.10 Protect Data During Incident Response
7.11 Discussing Data Protection During Incident Response

Module 8 – Prevent Malware and Security Threats
8.1 Prevent Malware and Security Threats
8.2 Detect, Remove, and Prevent Malware
8.3 Trojan Horses and Spyware
8.4 Sources of Malware Infection
8.5 Best Practices for Malware Removal
8.6 Discussing Detecting, Removing, and Preventing Malware Infections
8.7 Troubleshoot Common Workstation Security Issues
8.8 Discussing Troubleshoot Common Workstation Security Issues

Module 9 – Supporting and Troubleshooting Mobile Devices
9.1 Supporting and Troubleshooting Mobile Devices
9.2 Secure Mobile Devices
9.3 IOT Internet of Things
9.4 Discussing Mobile Device Security
9.5 Troubleshoot Mobile Device Issues
9.6 Mobile Device Security Troubleshooting
9.7 Discussing Troubleshooting Mobile Devices

Module 10 – Implementing Operational Procedures
10.1 Implementing Operational Procedures
10.2 Environmental Impacts and Controls
10.3 Discussing Environmental Impact and Controls
10.4 Create and Maintain Documentation
10.5 Discussing Documentation Creation and Maintenance
10.6 Use Basic Change Management Best Practices
10.7 Discussing Change Management Best Practices
10.8 Implement Disaster Prevention and Recovery Methods
10.9 Discussing Implement Disaster Prevention and Recovery Methods
10.10 Basic Scripting Concepts
10.11 Discussing Scripting
10.12 Professionalism and Communication
10.13 Discussing Professionalism and Communication Skills

Module 11 – Resources and Testing
11.1 Introduction to Resources and Testing
11.2 Resources and Testing
11.3 Joining a Domain with Windows 10
11.4 Boot Order and BIOS
11.5 Virtual Machine Install & Configure
11.6 PC Teardown
11.7 Exploring the Laptop
11.8 Install Windows 10 Demonstration

 

Microsoft Managing Modern Desktops (1 Week)

Module 1: Deploy and Update Operating Systems
1.1 Instructor and Course Introduction
1.2 Exam Information
1.3 Deploy and Update Operating Systems Introduction
1.4 Plan and Implement Windows 10 by Using Dynamic Deployment
1.5 Plan and Implement Windows 10 by Using Windows Autopilot
1.6 Upgrade Devices to Windows 10
1.7 Manage Updates
1.8 Manage Device Authentication
1.9 Install VMware Workstation 15 in Windows 10 Demo
1.10 Performing a Clean Install of Windows 10 Demo
1.11 Upgrading Windows 8.1 to Windows 10 Demo
1.12 Configuring Locales Demo
1.13 Troubleshooting Failed Installation with Setup Logs Demo
1.14 Installing Windows 16 Server Demo
1.15 Installing Microsoft Deployment Toolkits (MDT) Part 1 Demo
1.16 Installing Microsoft Deployment Toolkits (MDT) Part 2 Demo
1.17 Setting Up an On-Site Domain Controller Demo
1.18 Joining Windows 10 Client Machine to an On-Site Domain Controller Demo
1.19 Getting Started with Free Azure Subscription Demo
1.20 Getting Familiarized with Azure Portal Options Demo
1.21 Create a Virtual Machine Demo

Module 2: Manage Policies and Profiles
2.1 Managing Policies and Profiles Introduction
2.2 Plan and Implement Co-Management
2.3 Implement Conditional Access and Compliance Policies
2.4 Configure Device Profiles
2.5 Manage User Profiles
2.6 Deploy Azure Container Instances Demo
2.7 Manage Access with RBAC Demo
2.8 Secure Network Traffic Demo
2.9 Installing OneDrive Demo

Module 3: Manage and Protect Devices
3.1 Manage and Protect Devices Introduction
3.2 Manage Windows Defender
3.3 Manage Intune Device Enrollment and Inventory
3.4 Monitor Devices
3.5 Windows Defender Security Center Overview Demo
3.6 Installing Windows Defender Application Guard Demo
3.7 Creating a New Inbound Rule Demo

Module 4: Manage Apps and Data
4.1 Manage Apps and Data Introduction
4.2 Deploy and Update Applications
4.3 Implement Mobile Application Management
4.4 Setting up a Microsoft Intune Account Demo
4.5 Create a New Group Demo
4.6 Confirm the Version of Windows Demo

 

CompTIA Network+ N10-008 (7 Weeks)

Module 0 – Course introduction
0.1 Instructor Intro
0.2 Course Overview

Module 1 – Networking Fundamentals
1.1 Intro to Networking
1.1.1 Activity: Creating a Network
1.2 Common Terminology
1.2.1 Activity: Examining Ports and Sockets
1.3 OSI Model
1.4 DoD Model
1.4.1 Activity: Examining Network Layers
1.5 TCP, UDP, IP
1.5.1 Activity: Examining TCP
1.5.2 Activity: Examining UDP
1.5.3 Activity: Examining IP
1.6 ICMP, IGMP, ARP
1.6.1 Activity: Examining ICMP
1.6.2 Activity: Examining ARP
1.6.3 Activity: Examining IGMP
1.7 Network Topologies
1.8 Network Types
1.9 Part 1: Network Characteristics
1.9 Part 2: Network Characteristics
1.10 Module 1 outro

Module 2 – Cables and Connectors
2.1 Ethernet Standards
2.2 Copper Cable Types
2.3 Fiber Optic Cable Types
2.4 Connector Types
2.4.1 Activity: Selecting the Right Cable
2.5 Media Converters and Transceivers
2.6 Cable Management
2.7 Module 2 Outro

Module 3 – Internet Protocol (IP)
3.1 IPv4 Basics
3.2 IP Packet and Interface Types
3.2.1 Activity: Configuring Client IP Settings
3.3 Binary Numbering System
3.4 Classful and Classless Addressing
3.5 Understanding CIDR Notation
3.6 IPv4 Subnetting Method
3.7 Verifying with Binary
3.8 Finding Subnet IDs
3.8.1 Activity: Subnetting a Class C Network
3.9 The Delta in Action
3.9.1 Activity: Subnetting With the Delta
3.10 Subnetting Based on Hosts
3.11 Subnetting in Other Octets
3.12 Supernetting
3.12.1 Activity: Supernetting
3.13 IPv6
3.14 IPv4 – IPv6 Transition Mechanisms
3.15 Module 3 Outro

Module 4 – Layer 7 Protocols
4.1 Remote Control Protocols
4.2 File Sharing Protocols
4.3 Web Protcols
4.4 Email Protocols
4.5 Database Protocols
4.6 Voice Protocols
4.7 Security Protocols
4.8 Management Protocols
4.9 Module 4 Outro

Module 5 – Network Services
5.1 DHCP
5.1.1 Activity: Configuring DHCP
5.1.2 Activity: Configuring a DHCP Relay Agent
5.2 DNS
5.2.1 Activity: Configuring DNS – Part 1
5.2.2 Activity: Configuring DNS – Part 2
5.3 NTP
5.4 Corporate and Datacenter Network Architecture
5.5 Cloud Concepts and Connectivity Options
5.6 Module 5 Outro

Module 6 – Networking Devices
6.1 Introductory Concepts
6.2 Repeaters and Hubs
6.2.1 Activity: Connecting Devices with a Hub
6.3 Bridges and Switches
6.3.1 Activity: Connecting Devices with a Switch
6.4 Routers and Multilayer Switches
6.5 Security Devices
6.6 Modems
6.7 Module 6 Outro

Module 7 – Networked Devices
7.1 IP Devices
7.2 IoT
7.2.1 Activity – Programming IoT Devices
7.3 ICS/SCADA
7.4 Module 7 Outro

Module 8 – Routing and Bandwidth Management
8.1 Routing Basics
8.1.1 Activity: Configuring Static Routes
8.2 Packet Delivery on the Same Network
8.3 IP Routing Across a Single Router
8.4 IP Routing Across Multiple Hops
8.4.1 Activity: Static Routes – CHALLENGE
8.5 Route Selection
8.6 RIP
8.6.1 Activity: Configuring RIP – CHALLENGE
8.7 OSPF
8.8 EIGRP
8.9 BGP
8.10 NAT/PAT
8.11 Bandwidth Management (with Module 8 Outro)

Module 9 – Ethernet Switching
9.1 Ethernet Basics
9.2 Switching Overview
9.2.1 Activity: Examining a MAC Table
9.3 VLANs
9.3.1 Activity: Creating VLANs
9.4 VLAN Trunking
9.4.1 Activity: Configuring VLAN Trunking
9.5 VLAN Routing
9.5.1 Activity: Configuring VLAN Routing
9.6 Contention Management
9.7 Switchport Configuration (with Module 9 Outro)

Module 10 – Wireless Technologies
10.1 Wireless Overview
10.2 Radio Basics
10.3 Modulation
10.4 Wi-Fi Standards
10.5 Antennas
10.6 Wi-Fi Service Sets
10.7 Wi-Fi Security
10.8 Cellular

Module 11 Network Performance
11.1 Monitoring Performance
11.2 Common Metrics
11.2.1 Activity: Examining Interface Statistics
11.3 SNMP
11.4 Netflow
11.5 Network Security Monitoring (with Module 11 Outro)

Module 12 High Availability and Disaster Recovery
12.1 HA and DR Concepts
12.2 High Availability Mechanisms
12.3 Disaster Recovery Mechanisms
12.4 Facility and Infrastructure Support (with Module 12 Outro)

Module 13 Organizational Documents
13.1 Plans and Procedures
13.2 Security Policies
13.3 Loss Prevention
13.4 Common Agreements
13.5 Common Documentation
13.6 Structured Cabling – MDF and IDF
13.7 Horizontal and Vertical Cabling
13.7.1 Activity – Implementing Cable Management
13.8 Labeling
13.9 Surveys and Assessments (with Module 13 Outro)

Module 14 Network Security
14.1 Common Security Concepts
14.2 Common Attack Types
14.3 Spoofing-based Attacks
14.4 Hijacking and MITM
14.5 Social Engineering
14.6 Network Segmentation
14.7 Private VLANs
14.8 Single Organization Authentication
14.9 Extending Authentication
14.10 Authorization
14.11 Network Device Hardening
14.12 Wireless Security
14.13 Remote Access Security
14.14 IoT Security
14.15 Physical Security (with Module 14 Outro)

Module 15 Network Troubleshooting
15.1 Troubleshooting Methodology
15.2 Physical Connectivity Issues
15.3 Hardware Testing Tools
15.3.1 Activity – Testing an Ethernet Cable
15.3.2 Activity – Crimping on an RJ-45 Connector
15.3.3 Activity – Punching Down Twisted Pair
15.3.4 Activity – Using a Telephone Toner
15.4 Understanding Electricity
15.4.1 Activity – Checking Cable Continuity
15.4.2 Activity – Testing DC Voltage
15.4.3 Activity – Testing AC Voltage
15.5 Twisted Pair Pinout Problems
15.6 Twisted Pair Termination Problems
15.7 Repairing Damaged Twisted Pair Cable
15.8 Fiber Optic Connectivity Issues
15.8.1 Activity – Testing a Fiber Optic Cable
15.9 Common Port Problems
15.9.1 Working with Ports and Their Devices
15.10 Common Software Testing Tools
15.10.1 Activity – Scanning for Open Ports
15.11 Common Command Line Utilities
15.12 Troubleshooting Basic IP Networking Issues
15.13 Common Switching Issues
15.14 Switching Test Tools and Techniques
15.15 Common IP Routing Issues
15.16 Wi-Fi Access Point Issues
15.17 Wirelss Interference
15.17.1 Activity – Using a Spectrum Analyzer
15.18 Wireless Antenna Issues
15.18.1 Activity – Configuring a Wi-Fi Router
15.19 WAP Placement Strategies
15.20 Infrastructure Service Issues (DHCP)
15.21 Infrastructure Service Issues (DNS)
15.22 Infrastructure Service Issues (NTP)
15.23 Fireall / ACL Issues
15.24 VPN Issues
15.25 Additional Network Security Troubleshooting and Tips
15.26 Advanced Networking Issues
15.27 Troubleshooting Server Services (with Module 15 Outro)
CompTIA Network+ N10-008 Course Outro

 

CompTIA Security+ SY0-701

Module 1 – SY0-701 General Security Concepts

1.0 Introduction to the Course

1.1 Fundamental Security Concepts

1.2 Zero Trust

1.3 Deception and Disruption

1.3.1 ACTIVITY – Testing a Honeypot

1.4 Security Controls

1.5 Change Management and Security

1.6 Cryptography Basics

1.6.1 ACTIVITY – Examining Symmetric Encryption

1.7 Asymmetric Encryption

1.7.1 ACTIVITY – Exploring Asymmetric Encryption

1.8 Hashing

1.8.1 ACTIVITY – Verifying Integrity with Hashing

1.9 Digital Certificates

1.10 Public Key Infrastructure

1.11 Data and Keys

1.12 Crypto Implementations

1.13 Blockchain

1.14 Non-Cryptographic Data Protection

Module 2 – SY0-701 Threats, Vulnerabilities, and Mitigations

2.1 Threat Actors and Motivations

2.2 Threat Vectors

2.2.1 ACTIVITY – O.MG Cable Baiting

2.2.2 O.MG-No Cable

2.3 Social Engineering

2.4 Operating System Vulnerabilities and Attacks

2.5 Application Vulnerabilities and Attacks

2.5.1 ACTIVITY – Performing a Buffer Overflow

2.6 Web-based Vulnerabilities and Attacks

2.6.1 ACTIVITY – Abusing Unsanitized Input

2.6.2 ACTIVITY – Grabbing Passwords with SQL Injection

2.6.3 ACTIVITY – Swiping a Token with XSS

2.7 Other Vulnerabilities

2.8 Common Malicious Activity Indicators

2.9 Insider Threat Indicators

2.10 Social Engineering Indicators

2.10.1 ACTIVITY – Capturing Credentials through Social Engineering

2.11 Malware Activity Indicators

2.12 Operating System Attack Indicators

2.13 Application Attack Indicators

2.13.1 ACTIVITY – Recognizing Directory Traversal

2.14 Physical Attack Indicators

2.14.1 ACTIVITY – Quickly Cloning an RFID Badge

2.15 Network Attack Indicators

2.15.1 ACTIVITY – Crashing a Target with DoS

2.16 Cryptographic Attack Indicators

2.17 Password Attack Indicators

2.17.1 ACTIVITY – Password Cracking

2.18 Network Segmentation

2.19 Access Control

2.20 Enterprise Device Hardening

Module 3 – SY0-701 Security Architecture

3.1 Network Segmentation

3.1.1 ACTIVITY – Segementing a Network

3.2 High Availability

3.3 Virtualization

3.3.1 ACTIVITY – Deploying Docker Containers

3.4 Cloud

3.5 Serverless Computing

3.6 IoT

3.7 ICS SCADA

3.7.1 ACTIVITY – Operating a SCADA System

3.8 RTOS and Embedded Systems

3.9 Reducing the Attack Surface

3.10 Firewalls

3.11 IDS IPS.mp4

3.12 Secure Communications – Access

3.13 Port Security

3.14 SD-WAN and SASE

3.15 Data Classifications

3.16 Protecting Data Types

3.17 Data Considerations

3.18 Redundancy

3.19 Alternate Sites

3.20 Multiple Platforms

3.21 Business Continuity

Module 4 – SY0-701 Security Operations

4.1 Secure Baselines

4.2 Attack Surface Reduction

4.3 Wireless Installation

4.4 Wireless Security Settings

4.5 Mobile Solutions

4.5.1 ACTIVITY – Pwning a Mobile Device

4.6 Application Security Management

4.7 Asset Management

4.8 Vulnerability Management

4.9 Monitoring Activities

4.10 Monitoring Tools

4.10.1 ACTIVITY – Scanning a Network for Vulnerabilities

4.11 Firewall Configuration

4.11.1 ACTIVITY – Configuring Firewall Rules

4.12 Intrusion Detection Configuration

4.13 Web Traffic Filtering

4.14 Operating System Policy

4.14.1 ACTIVITY – Examining Windows Group Policy

4.15 Network Service Security

4.16 Data Loss Protection

4.16.1 ACTIVITY – Checking File Integrity

4.17 Network Access Control

4.17.1 ACTIVITY – Require Multifactor Authentication

4.18 Identity Management

4.19 Access Management

4.19.1 ACTIVITY – Implementing Access Control

4.20 Security Automation

4.21 Incident Response

4.22 Digital Forensics

Module 5 – SY0-701 Security Program Management and Oversight

5.1 Elements of Effective Security Governance

5.2 Elements of the Risk Management Process

5.3 Third Party Risk Assessment and Management

5.3.1 ACTIVITY – Analyzing the Solar Winds Supply Chain Failure

5.4 Effective Security Compliance

5.5 Audits and Assessments

5.5.1 ACTIVITY – Conducting OSINT

5.5.2 ACTIVITY – Performing Active Reconnaissance

5.6 Security Awareness Practices

5.7 Course Outro