Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Curriculum

Chapter 01 Installing, Upgrading, and Migrating to Windows 7
1.1 Introduction To Exam 685 Windows 7 Enterprise

Desktop Support Technician
1.2 Introduction To Installing Upgrading And Migrating To
Windows 7
1.3 Windows 7 Pre Installation Requirements
1.4 Installing Windows 7 Part 1
1.5 Installing Windows 7 Part 2
1.6 Installing Windows 7 Part 3
1.7 Overview Of Image Based Installations Part 1
1.8 Overview Of Image Based Installations Part 2
1.9 Overview Of Image Based Installations Part 3
1.10 Configuring Application Compatibility
1.11 Chapter 1 Summary

Chapter 02 Configuring Disks And Device Drivers
2.1 Introduction To Configuring Disks And Device Drivers
2.2 Managing And Maintaining Disks Part 1
2.3 Managing And Maintaining Disks Part 2
2.4 Managing And Maintaining Disks Part 3
2.5 Installing And Configuring Device Drivers
2.6 Chapter 2 Summary

Chapter 03 Configuring File Access And Printers
3.1 Introduction To Configuring File Access And Printers
3.2 Overview Of Authentication And Authorization
3.3 Managing File Access Part 1
3.4 Managing File Access Part 2
3.5 Managing Shared Folders Part 1
3.6 Managing Shared Folders Part 2
3.7 Configuring File Compression
3.8 Managing Printing
3.9 Chapter 3 Summary

Chapter 04 Indentifying And Resolving Log on Problems
4.1 Introduction To Indentifying And Resolving Logon
Problems
4.2 Understanding Authentication
4.3 Managing Computer Accounts
4.4 Additional Network Services Part 1
4.5 Additional Network Services Part 2
4.6 Troubleshooting User Properties
4.7 Resolving Logon Issues
4.8 Chapter 4 Summary

Chapter 05 Configuring Network Connectivity
5.1 Introduction To Configure Network Connectivity
5.2 Configuring TCPIP Connectivity Part 1
5.3 Configuring TCPIP Connectivity Part 2
5.4 Configuring TCPIP Connectivity Part 3
5.5 Automatic IP Address Allocation
5.6 Name Resolution
5.7 Wireless Networking Part 1
5.8 Wireless Networking Part 2
5.9 Wireless Networking Part 3
5.10 Chapter 5 Summary

Chapter 06 Troubleshooting Network Issues
6.1 Introduction To Troubleshooting Network Issues
6.2 Troubleshooting Network Connectivity Part 1
6.3 Troubleshooting Network Connectivity Part 2
6.4 Troubleshooting Network Connectivity Part 3
6.5 Troubleshooting Name Resolution Part 1
6.6 Troubleshooting Name Resolution Part 2
6.7 Troubleshooting Name Resolution Part 3
6.8 Troubleshooting Network Printing Part 1
6.9 Troubleshooting Network Printing Part 2
6.10 Troubleshooting Network Printing Part 3
6.11 Chapter 6 Summary

Chapter 07 Mobile Computing And Remote Access
7.1 Introduction To Mobile Computing And Remote Access
7.2 Configuring Mobile Computer And Device Settings
7.3 Using Remote Control Tools
7.4 Configuring And Troubleshooting Remote Access Part 1
7.5 Configuring And Troubleshooting Remote Access Part 2
7.6 Configuring And Troubleshooting Remote Access Part 3
7.7 Configuring And Troubleshooting Remote Access Part 4
7.8 Configuring Branch Cache
7.9 Chapter 7 Summary

Chapter 08 Securing Windows 7 Desktops
8.1 IntroductionToSecuringWindows7Desktops
8.2 OverviewOfSecurityManagementPart1
8.3 OverviewOfSecurityManagementPart2
8.4 OverviewOfSecurityManagementPart3
8.5 UserAccountControl
8.6 ApplicationRestrictionsPart1
8.7 ApplicationRestrictionsPart2
8.8 ConfiguringTheWindowsFirewallPart1
8.9 ConfiguringTheWindowsFirewallPart2
8.10 ConfiguringTheWindowsFirewallPart3
8.11 ConfiguringTheWindowsFirewallPart4
8.12 SecuringAndTroubleshootingInternetExplorerPart1
8.13 SecuringAndTroubleshootingInternetExplorerPart2
8.14 SecuringAndTroubleshootingInternetExplorerPart3
8.15 SecuringAndTroubleshootingInternetExplorerPart4
8.16 Chapter8Summary

Chapter 09 Optimizing And Troubleshooting Performance And Reliability
9.1 IntroductionToOptimizingAndTroubleshootingPerformanceAndReliabilty
9.2 OverviewOfPerformanceAndReliabilityToolsPart1
9.3 OverviewOfPerformanceAndReliabilityToolsPart2
9.4 OptimizingPerformancePart1
9.5 OptimizingPerformancePart2
9.6 DealingWithHardwareFailure
9.7 Chapter9Summary

Chapter 10 Maintaining Windows 7 Desktops
10.1 IntroductionToMaintainingWindows7Desktops
10.2 TroubleshootingUtilitiesPart1
10.3 TroubleshootingUtilitiesPart2
10.4 TroubleshootingUtilitiesPart3
10.5 TroubleshootingUtilitiesPart4
10.6 BackingUpAndRestoringData
10.7 UsingSystemRestore
10.8 ConfiguringWindowsUpdate
10.9 Chapter10Summary
10.10 Outro