Information Technology Infrastructure Library (ITIL®) - Foundation

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Information Technology Infrastructure Library (ITIL®) - Foundation

(1 customer reviews)

| Total Course Video Hours:6 Hrs 22 Min
|  Videos: 60
|  Course Access: 12 Months Unlimited Access
|  Study Method: Online Video Lessons
|  Course Type: Certificate Course
|  Award: Cyber Studies Institute

Course Fee:

R1600,00

Current Special Ends in:

  • 00Days
  • 00Hours
  • 00Min
  • 00Sec

Overview

This ITIL® v3 Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This CSI course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally.

This course covers the 5 main concepts within ITIL:
  • Service Strategy
  • Design
  • Transition
  • Operation and Continual Service Improvement
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Curriculum

Course Outline
ITIL

COURSE


MOD 01

„
1.1 Intro
„
1.2 About Scheme
„
1.3 Levels Of Qualifications
„
1.4 Qualification Bodies
„
1.5 The ITIL Foundation Certifcation Stubble


MOD 02

„
2.1 Service And Service Management Part 1
„
2.2 Service And Service Management Part 2
„
2.3 Service Management Processes Part 1
„
2.4 Service Management Processes Part 2
„
2.5 Service Management Best Practices And Summary


MOD 03

„
3.1 Service Management Practices
„
3.2 Why ITIL
„
3.3 The Service Lifecycle


MOD 04

„
4.1 Service Strategy Purpose And Objectives
„
4.2 Service Strategy Scope
„
4.3 Business Value Stubble
„
4.4 Key Principles Part 1
„
4.5 Key Principles Part 2
„
4.6 Service Stragey Processes


MOD 05

„
5.1 Service Design Purpose And Objectives
„
5.2 Scope Of Service Design
„
5.3 Business Value Service Design
„
5.4 Service Design Key Principles
„
5.5 Service Design Processes Part 1
„
5.6 Service Design Processes Part 2
„
5.7 Service Design Processes Part 3
„
5.8 Service Design Processes Part 4


MOD 06

„
6.1 Service Transition Purpose And Objectives
„
6.2 Service Transition Scope And Business Value
„
6.3 Service Transition Key Principles
„
6.4 Service Transition Processes Part 1
„
6.5 Service Transition Processes Part 2
„
6.6 Service Transition Processes Part 3
„
6.7 Service Transition Processes Part 4


Mod 07

„
7.1 Intro To Service Operation
„
7.2 Service Operation Basic Concepts
„
7.3 Service Operation Processes Part 1
„
7.4 Service Operation Processes Part 2
„
7.5 Service Operation Access Management
„
7.6 Service Operation Functions


MOD 08

„
8.1 Continual Service Improvement Purpose Objectives And
Scope

„
8.2 Continual Service Improvement Key Principles
„
8.3 Continual Service Improvement Processes


MOD 09

„
9.1 SMT
„
9.2 SMT Service Automation
„
9.3 SMT Service Analytics
„
10.1 How It All Fits Together
„
10.2 Outro

1 review for Information Technology Infrastructure Library (ITIL®) – Foundation

  1. Jacob

    Your course has truly transformed my knowledge and skills.

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