Overview
This ITIL® v3 Foundation course covers the IT Infrastructure Library best practices. ITIL is globally accepted as the most widely used best practices for IT service management. This CSI course gives students the necessary knowledge to enter or enhance their career in project management or IT service management. Companies that use ITIL best practices range from the Fortune 500 market, Government, DOD, small business and is also used internationally.
This course covers the 5 main concepts within ITIL:
- Service Strategy
- Design
- Transition
- Operation and Continual Service Improvement
Curriculum
Course Outline
ITIL
COURSE
MOD 01
1.1 Intro
1.2 About Scheme
1.3 Levels Of Qualifications
1.4 Qualification Bodies
1.5 The ITIL Foundation Certifcation Stubble
MOD 02
2.1 Service And Service Management Part 1
2.2 Service And Service Management Part 2
2.3 Service Management Processes Part 1
2.4 Service Management Processes Part 2
2.5 Service Management Best Practices And Summary
MOD 03
3.1 Service Management Practices
3.2 Why ITIL
3.3 The Service Lifecycle
MOD 04
4.1 Service Strategy Purpose And Objectives
4.2 Service Strategy Scope
4.3 Business Value Stubble
4.4 Key Principles Part 1
4.5 Key Principles Part 2
4.6 Service Stragey Processes
MOD 05
5.1 Service Design Purpose And Objectives
5.2 Scope Of Service Design
5.3 Business Value Service Design
5.4 Service Design Key Principles
5.5 Service Design Processes Part 1
5.6 Service Design Processes Part 2
5.7 Service Design Processes Part 3
5.8 Service Design Processes Part 4
MOD 06
6.1 Service Transition Purpose And Objectives
6.2 Service Transition Scope And Business Value
6.3 Service Transition Key Principles
6.4 Service Transition Processes Part 1
6.5 Service Transition Processes Part 2
6.6 Service Transition Processes Part 3
6.7 Service Transition Processes Part 4
Mod 07
7.1 Intro To Service Operation
7.2 Service Operation Basic Concepts
7.3 Service Operation Processes Part 1
7.4 Service Operation Processes Part 2
7.5 Service Operation Access Management
7.6 Service Operation Functions
MOD 08
8.1 Continual Service Improvement Purpose Objectives And–
Scope
8.2 Continual Service Improvement Key Principles
8.3 Continual Service Improvement Processes
MOD 09
9.1 SMT
9.2 SMT Service Automation
9.3 SMT Service Analytics
10.1 How It All Fits Together
10.2 Outro
Jacob –
Your course has truly transformed my knowledge and skills.