Information Technology Infrastructure Library (ITIL®) - Service Operations

Sale!

Leading the way

Information Technology Infrastructure Library (ITIL®) - Service Operations

| Total Course Video Hours: 9 Hrs 54 Min
|  Videos: 35
|  Course Access: 12 Months Unlimited Access
|  Study Method: Online Video Lessons
|  Course Type: Certificate Course
|  Award: Cyber Studies Institute

Course Fee:

R1600,00

Current Special Ends in:

  • 00Days
  • 00Hours
  • 00Min
  • 00Sec

Overview

ITIL® v3 Service Operations focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

Instructor – David Bigger

Claim your FREE R500 Gift Voucher

FREE R500 gift voucher, especially for you 🎁

Join our mailing list and get your free exclusive R500 discount voucher.

This Voucher can be used for any of our Bundle Courses.

Curriculum

Course Syllabus


Module 1: Service Operation Introduction

„
1.1 Introduction
„
1.2 Syllabus Exam Overview And Testing Tips
„
1.3 Service Operation Introduction Part 1
„
1.4 Service Operation Introduction Part 2
„
1.5 Service Operation Introduction Part 3
„
1.6 Service Operation Introduction Part 4
„
1.7 Service Operation Introduction Part 5


Module 2: Service Management As a Practice

„
2.1 Service Management As A Practice Part 1
„
2.2 Service Management As A Practice Part 2
„
2.3 Service Management As A Practice Part 3


Module 3: Service Operation Principles

„
3.1 Service Operation Principles Part 1
„
3.2 Service Operation Principles Part 2
„
3.3 Service Operation Principles Part 3
„
3.4 Service Operation Principles Part 4


Module 4: Service Operation Process

„
4.1 Service Operation Process Part 1
„
4.2 Service Operation Process Part 2
„
4.3 Service Operation Process Part 3
„
4.4 Incident Management Part 1
„
4.5 Incident Management Part 2
„
4.6 Problem Management
„
4.7 Request Fulfillment
„
4.8 Access Management


Module 5: Common Service Operation Activities

„
5.1 Common Service Operation Activities Part 1
„
5.2 Common Service Operation Activities Part 2
„
5.3 Common Service Operation Activities Part 3
„
5.4 Common Service Operation Activities Part 4


Module 6: Organizing For Service Operation

„
6.1 Organizing For Service Operation Part 1
„
6.2 Organizing For Service Operation Part 2
„
6.3 Organizing For Service Operation Part 3
„
6.4 Roles Part 1
„
6.5 Roles Part 2


Module 7: Technology Considerations

„
7.1 Technology Considerations


Module 8: Service Operation

„
8.1 Implementation Of Service Operation
„
8.2 Challenges, Risks, And Critical Success Factors
„
8.3 Conclusion

10 reviews for Information Technology Infrastructure Library (ITIL®) – Service Operations

  1. Mthunzi

    The course content was presented in a way that made it easy to understand and absorb.

  2. Thulani

    You guys are absolutely amazing. Rock on!

  3. Thandiswa

    I have learned so much, thank you CSI!

  4. Nompumelelo

    I am thrilled to have chosen CSI for this course. Thank you for exceeding my expectations!

  5. Mzoxolo

    I am thrilled to have chosen CSI for this course. Thank you for exceeding my expectations!

  6. Asha

    Best course

  7. Abigail

    Your course is top-notch. Thank you for the outstanding learning experience!

  8. Logan

    This online course exceeded my expectations. It provided comprehensive and well-structured content.

  9. Imani

    The course content was up-to-date, reflecting the latest trends and developments in the field.

  10. Nia

    The course had a supportive online community that fostered collaboration and learning.

Add a review

Your email address will not be published. Required fields are marked *

Excited to Study Enroll Qualify

If you are ready to take the next step, click on the “Enroll Now” button below or “Contact us now” on this course for a detailed course outline or if you have any questions. An expert course adviser is standing by to assist you.

CompTIA Authorized Partner

Cyber Studies Institute (Pty) Ltd is proud to be an Official CompTIA Authorized Partner. Ensuring that you receive the best training in the world.

CompTIA Authorized Partner

How does studying with CSI work?

Click here to read how the process of studying at CSI work.